Hotel Management system. How to choose?

Travel process management software is not just the program which automates business processes (at least — booking, provision of the rendered services, creation of profiles of guests and corporate clients, obtaining reports, through different sales channels, etc.), thereby saving personnel from a set of routine tasks and reducing number of the mistakes caused by a human factor. It is a management system of an object, and its functions define a way of creation of these business processes. In other words, the functionality of the most known in the world software products was developed taking into account the standards existing in hotel networks. And vice versa: to the new independent hotel at the acquisition of CRM not to avoid revision of own standards, technologies of rendering services from the point of view of effective use of functions of the system.

For example, now the hotel isn’t presented in a number of electronic sales channels. Are these sales channels are necessary for the hotel? If yes, the choice of the system providing integration into these channels and the option Channel Manager is obvious. Thinking of business development, it is worth asking questions: whether there are provided in the CRM options allowing to provide new services whether the system will provide integration into software products and online services with which it is planned to work in the future? Whether it will be possible to connect to it new facilities (for example, fitness-or the conference center)? Without speaking about the one who will train staff to work with the system and whom to address in case of need technical support.

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